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2nd line support at Extenda Retail

Extenda Retail is a leading software provider to global retailers. We help major retail chains with their digital business transformation by delivering innovative solutions and services that enable our clients to lead the retail technology revolution. Extenda Retail was born out of the merger of Visma Retail and Extenda, two leading retail technology firms. We have an extensive client base across the Nordics and throughout Europe with our solutions being used in over 35 countries.

Extenda Retail is perfectly positioned to aggressively go after new business on a global scale. We are driven by our mission to simplify shopping and we are committed to making sure our existing and future clients thrive in the highly competitive and rapidly changing retail industry.

The role as 2nd Line Support at Extenda Retail

Are you both passionate about IT and a driven problem solver? Do you want professional development and get the chance to progress in a more advanced support operation? Do you also want great opportunities to develop within the company? Then, this position is for you!

In the role as 2nd Line Support at Extenda Retail you will face the harder incidents to crack as the majority of the cases are sorted by the clients own IT-department or a partner. But when it comes to more critical matters, you and your colleagues takes on the task. You continue the troubleshooting and help each other to find the solution. You will mainly work with troubleshooting of our software, but a great part will also include administration and documenting. Your employment will start with a learning period where you will educate yourself in our software and products.

Are you a person that likes to learn new things? Then this is the role for you? Another benefit of this position is that you will take part in simplifying people's everyday life through our product and be part of the journey in the digital age and new innovations.

Responsibilities

  • Prioritize and find solutions on incoming matters
  • Go through log files and troubleshoot incidents
  • Produce documentation and instructions to customer or internal manuals to clients
  • Client meetings
  • Manage escalations

You will get the opportunity to work in a stimulating and alternating role in an organization that's is continuously developing. We provide an open workplace environment with the ability to make difference and influence both your work and your personal development.

We think you are

We think you are an outgoing person who loves to solve problems with a great ability to build relationships. You should have a curious mind and be driven by delivering with high quality. You are not afraid of new problems but see it is as a chance for you to learn more. We wish you to be a prestigeless person with great interest of IT and a drive to always develop. You like to cooperate and prefer to work in an open environment where cooperation is awarded.

As Extenda Retail has both Swedish and international clients it is of great importance that you can communicate in in swedish as well as in english both written and verbal. We want you to identify the possibility for career development within the company.  If you like to combine communication with a genuine interest in IT, then this position is for you!

Requirement

  • Higher degree in IT, Computer Science or equivalent
  • Great knowledge of SQL
  • Swedish and English in both verbal and writing

It’s meritorious if you have previous experience of working in service or support and have some programming knowledge.

What can we offer you?

Extenda Retail is a workplace with a young and social work environment where you get exciting and professional challenges and work with colleagues with high competencies.

You will get the opportunity to work with a Scandinavian based company that operates as market leaders with aggressive plans of market disruptive ambitions. We work in cross functional teams where we are united by our mission of simplifying shopping and drive innovation to the retail market.

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

WHAT CAN WE OFFER YOU?

The opportunity to work with a Scandinavian based company that operates as market leader with aggressive plans of market disruptive ambitions. As a Nordic market leader, we aim for a vision of global presence with best practices and cutting-edge technologies.

  • CAREER OPPORTUNITIES

    Part of our mission and strategy is to grow talents

  • A BRIGHT FUTURE AHEAD

    We are a company with high ambitions of becoming international market leaders

  • BECOME PART OF SOMETHING BIGGER

    We work with products that is virtually everywhere and used by millions of peoples

FLEXIBILITY

PRODUCT IMPACT

WORKPLACE & CULTURE

CLEAR VISION

OPPORTUNITIES TO GROW

Already working at Extenda Retail?

Let’s recruit together and find your next colleague.

email
@extendaretail.com
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