Extenda Retail is a leading software provider to global retailers. We help leading retail chains with their digital business transformation by delivering innovative solutions and outstanding services that enable our clients to lead the retail revolution where technology is the key to success. Extenda Retail comes from the merger of Visma Retail and Extenda, two leading retail technology firms. We have an extensive client base across the Nordics and throughout Europe with our solutions being used in over 35 countries.
With our instinct for innovation we aim for global presence with our new company to become a leader in the digital business transformations of the retail market. We have an exciting journey in front of us to enrich culture and values while delivering world class solutions. We are driven by the mission to simplify shopping on an innovative market and deliver quality products with disruptive ambitions built on the success of collaboration.
In the role as Solution Manager you will:
As a Solution Manager for one of our pharmaceutical clients you will be given a central role and work in close collaboration with both Support, Application Management and Service Delivery Manager as well as Project Manager and Key Account Manager. You will have an overall responsibility of the operational delivery to ensure that its delivered according to agreement, custom processes and routines as well as on the Service-level agreement.
You will also work proactively to improve delivery and goals.
Manage, coordinate and administrate service requests from the customer
Managing 3rd line support and incidents by collecting input from Application Management
Coordinate activities with operational partner and third party supplier of ongoing deliveries
Ensure that technical and system documentation is updated and available in right place
Coordinate and generate suggestions for changes and coordinate changes of the system aligned with ITIL Change Management
Review the quality of what’s put in operation and what affects the service delivery. Together with customer you approve changes for the installation (project transfer, CAB).
Participate and prepare in workshop with customer regarding activities about operation, application management and support .
This role will offer you a broad set of various activities where you are expected to learn about Extenda Retails product and customer solutions. You will participate in improving the internal processes and routines of the department with the aim to further develop Extenda Retails proposition.
We think you are
We think that you have several years of experience from operational services, support, incident or development of IT-solutions preferably in the pharmaceutical industry. Extenda Retail uses ITIL and we therefore see that you are well-versed with the practice and successfully managed delivery to customer using ITIL.
You are a driven and goal oriented individual dedicated to make both profit on business but also complex IT-solutions. You thrive in a leading position where you coordinate team members to meet client’s expectation. It’s is also important that you have a sound technical understanding, together with an interest of streamlining, optimizing and further improvement of service deliverance. You are also used to take responsibility and lead discussions on technical matters.
Several years of experience within the IT industry
Experience of working with service delivery to external customers
University degree or higher education in technical field
Knowledge of ITIL, preferably with certification of relevance
Fluent in spoken and written English
Fluent in spoken and written Swedish
Experience of working in support
Experience of the retail business, preferably from pharmaceutical industry.
Knowledge of processes related to purchase, storage and logistics.
What can we offer you?
Extenda Retail is a workplace with a young and social work environment where you get exciting and professional challenges and work with colleagues with high competencies.
You will get the opportunity to work with a Scandinavian based company that operates as market leaders with aggressive plans of market disruptive ambitions. We work in cross functional teams where we are united by our mission of simplifying shopping and drive innovation to the retail market.
The opportunity to work with a Scandinavian based company that operates as market leader with aggressive plans of market disruptive ambitions. As a Nordic market leader, we aim for a vision of global presence with best practices and cutting-edge technologies.
Part of our mission and strategy is to grow talents
A BRIGHT FUTURE AHEAD
We are a company with high ambitions of becoming international market leaders
BECOME PART OF SOMETHING BIGGER
We work with products that is virtually everywhere and used by millions of peoples
WORKPLACE & CULTURE
OPPORTUNITIES TO GROW
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